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Refund Policy

Effective Date: July 22, 2026

At Kalavaasi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund Policy below to understand the conditions under which refunds are provided.

Refund Eligibility

You may be eligible for a refund if:

  • You receive a damaged or defective product.
  • You receive the wrong product or incorrect size sent by Kalavaasi.
  • Your order is cancelled before it is shipped.
  • The product is out of stock after your order has been confirmed.
  • A replacement product is unavailable after approval of your return request.

All refund requests must be submitted within 3 days of receiving your order.

Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Incorrect size selected by the customer after referring to the size chart.
  • Change of mind after the order has been shipped.
  • Products that have been used, washed, damaged, or altered by the customer.
  • Products returned without original tags or packaging.
  • Customized or personalized products.
  • Requests made after the applicable return period.

Unboxing Video Requirement

For claims related to:

  • Damaged product
  • Wrong product
  • Missing item

A clear, uninterrupted unboxing video of the sealed package is mandatory.

Refund requests without an unboxing video may not be accepted.

Refund Process

  1. Contact our customer support within 3 days of delivery.
  2. Share:
    • Order ID
    • Registered Mobile Number
    • Reason for the refund request
    • Product photos
    • Unboxing video (if applicable)
  3. Our team will review your request within 24–48 business hours.
  4. If approved, the product may need to pass a quality inspection before the refund is processed.

Refund Timeline

Once your refund is approved:

  • Refunds will be processed within 5–7 business days.
  • The amount will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders:

  • Approved refunds will be processed via Bank Transfer, UPI, or any other method specified by Kalavaasi.
  • Customers may be required to provide their bank account or UPI details to receive the refund.

Shipping Charges

  • Shipping charges are non-refundable, unless the refund is due to:
    • Wrong product delivered by Kalavaasi.
    • Damaged or defective product.
    • Manufacturing defect.

Order Cancellation Refunds

If you cancel your order before dispatch, you will receive a 100% refund.

Orders that have already been shipped cannot be cancelled and will be governed by our Return & Exchange Policy.

Contact Us

For refund-related queries, please contact:

Kalavaasi Customer Support

Important Note

  • Please check the product description and size chart carefully before placing your order.
  • Keep the product unused, unwashed, and in its original condition until your return or exchange request is approved.
  • Always record a complete unboxing video while opening your package, as it is required for claims involving damaged, missing, or incorrect products.
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