Shipping & Delivery Policy

01 Shipping Availability

Kalavaasi currently provides shipping services within India.

02 Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.

• Orders are processed during regular business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Processing time may vary during sales, promotional campaigns, product launches or periods of unusually high order volume.

03 Estimated Delivery Time

Once an order has been dispatched, delivery time depends on the destination, courier service, weather, logistics conditions and other factors.

04 Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as order value, destination, product type, promotional offers and applicable delivery conditions.

05 Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You may use the available tracking information to follow the shipment status with the applicable logistics partner.

06 Delivery Attempts

The courier partner may make one or more delivery attempts depending on its operational procedures.

• Please ensure that your shipping address and contact information are accurate.
• Someone should be available to receive the package where required.
• If delivery cannot be completed, the courier partner may contact you or update the shipment status.
• Repeated unsuccessful delivery attempts may result in the shipment being returned to the sender.

07 Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact information.

08 Shipping Delays

While Kalavaasi works with logistics partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

• Severe weather conditions.
• Natural disasters or other unforeseen events.
• Public holidays and regional closures.
• Courier or transportation disruptions.
• Remote or difficult-to-service delivery locations.
• Incorrect or incomplete address information.
• High-volume periods such as major sales or festivals.

09 Lost or Damaged Shipments

If your shipment appears to be lost, significantly delayed or arrives with visible damage, please contact Kalavaasi customer support as soon as possible.

Our team may coordinate with the applicable logistics partner to investigate the shipment and determine the appropriate resolution.

10 Delivery Confirmation

A shipment may be considered delivered based on the delivery confirmation or status provided by the applicable logistics partner.

If you believe an order has been incorrectly marked as delivered, please contact Kalavaasi customer support with your Order ID so that the shipment can be reviewed.

11 Cancellation After Shipping

Once an order has been shipped, it cannot normally be cancelled through the standard cancellation process.

After shipment, any applicable return, exchange or refund request will be handled according to the relevant Kalavaasi policy.

12 Policy Updates

Kalavaasi may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, logistics services or applicable requirements.

The latest version of this policy will be published on this page with the applicable effective date.

13 Contact Us

If you have questions regarding shipping, delivery, tracking or a delayed shipment, please contact our customer support team.