Effective Date: July 22, 2026
At Kalavaasi, we are committed to providing excellent customer service and ensuring a fair, transparent, and timely resolution of customer concerns. This Grievance Redressal Policy has been prepared in accordance with applicable Indian laws, including the Consumer Protection (E-Commerce) Rules, 2020.
The purpose of this policy is to provide customers with a simple and effective process to raise complaints or grievances related to:
Orders and deliveries
Product quality or defects
Returns, refunds, and exchanges
Payment-related issues
Website or technical issues
Customer service experience
Any other concern related to products or services offered by Kalavaasi
Customers may contact us using the following details:
Email: support@kalavaasi.com
Website: https://kalavaasi.com
Please include the following information:
Full Name
Order ID (if applicable)
Registered Email Address
Registered Mobile Number
Description of the grievance
Relevant photographs or supporting documents (if applicable)
Providing complete information will help us resolve your concern more efficiently.
We aim to resolve all customer grievances as quickly as possible.
Acknowledgement of Complaint: Within 48 hours of receiving your grievance.
Resolution: Within 15 business days, depending on the nature and complexity of the issue.
If additional time is required, we will keep you informed about the progress of your complaint.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Kalavaasi has appointed a Grievance Officer.
Grievance Officer
Name: [To Be Updated]
Email: support@kalavaasi.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Note: Please update the Grievance Officer’s name before publishing this policy.
This policy covers complaints related to:
Incorrect or damaged products
Missing items
Delivery delays
Refund or exchange requests
Payment failures
Technical issues on the website
Service quality concerns
Violations of our published policies
To help us resolve your grievance efficiently, customers are requested to:
Provide accurate order and contact information.
Submit complaints within the applicable time limits mentioned in our policies.
Preserve invoices, receipts, and proof of purchase.
Provide an unboxing video for claims involving damaged, missing, or incorrect products, where applicable.
Kalavaasi is committed to handling every grievance fairly, impartially, and confidentially. We will review all available information before making a decision and strive to provide a satisfactory resolution in accordance with our policies and applicable laws.
Kalavaasi reserves the right to modify or update this Grievance Redressal Policy at any time. Any changes will be posted on this page with the revised effective date.
For any grievance or complaint, please contact:
Kalavaasi Customer Support
Email: kalavaasi@gmail.com
Website: https://kalavaasi.com
We value your trust and are committed to resolving your concerns promptly and professionally.