Effective Date: July 22, 2026
At Kalavaasi, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are happy to assist with a return or exchange. Please read our policy carefully before placing an order.
You can request a Return or Exchange within 3 days of receiving your order if:
You received the wrong product.
The product is damaged or defective.
The product has a manufacturing defect.
You received a different size than the one ordered.
All return/exchange requests must be submitted within 3 days of delivery. Clear return terms should be disclosed to customers, including shipping responsibility and eligibility conditions. (Inamdar Legal)
We strongly recommend checking the Size Chart available on every product page before placing your order.
One-time size exchange is available (subject to stock availability).
Exchange requests due to incorrect size selection by the customer may require a reverse shipping charge.
Products must be unworn, unwashed, and in their original condition with all tags attached.
Important: Products will not be eligible for return if they have been worn, washed, altered, or damaged after delivery.
The following items are not eligible for return or refund:
Wrong size selected by the customer after checking the size chart.
Customized or personalized products.
Products without original tags or packaging.
Products showing signs of use, washing, perfume, stains, or damage caused by the customer.
Return requests made after 3 days of delivery.
To process any claim regarding:
Missing products
Wrong product
Damaged product
You must provide a clear, uninterrupted unboxing video starting from the sealed package.
Claims without an unboxing video may not be accepted.
Refunds are applicable only if:
The ordered item is unavailable.
A replacement cannot be provided.
The returned product passes our quality inspection.
Refunds will be processed to the original payment method within 5–7 business days after approval. Actual credit timelines depend on your bank or payment provider. (Inamdar Legal)
Email us with your:
Order ID
Registered mobile number
Reason for return/exchange
Product photos
Unboxing video (if applicable)
Our team will review your request within 24–48 business hours.
Once approved:
Reverse pickup will be arranged where available.
If reverse pickup is unavailable, you may be asked to ship the product to our return address.
After inspection, your replacement or refund will be processed.
Products must be:
Unused and unwashed.
In original packaging.
With all original tags attached.
Free from stains, perfume, deodorant, or damage.
Returned with the original invoice (if available).
Kalavaasi will bear the shipping cost if:
Wrong product delivered.
Damaged product received.
Manufacturing defect.
Customer will bear the shipping charges for:
Size exchange requested due to incorrect size selection.
Change of mind.
Orders can be cancelled before dispatch for a full refund.
Once shipped, orders cannot be cancelled and will follow the Return & Exchange Policy.
For any return or exchange request, please contact:
Kalavaasi Customer Support
Email: kalavaasi@gmail.com
Website: kalavaasi.com
Please go through the Size Chart carefully before placing your order. Returns due to incorrect size selection may not be eligible for a refund. Always record a complete unboxing video while opening your package, as it is required for claims involving damaged, missing, or incorrect products.