❓ Frequently Asked Questions (FAQ) – Kalavaasi
Frequently Asked Questions (FAQ)
- Last updated: October 2025
- Here are answers to the most common questions about shopping, orders, and our brand. If your question isn’t listed here, feel free to contact us directly.
- How can I place an order on Kalavaasi?
- You can place an order directly on our website by selecting your products, adding them to the cart, and completing the checkout process with your preferred payment method.
- What payment methods do you accept?
- We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) for select locations. Please refer to our [Payment Policy]() for detailed information.
- How long will it take to receive my order?
- Delivery times depend on your location:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
- Shipping delays may occur due to courier issues or unforeseen events. Please see our [Shipping & Delivery Policy]() for details.
- Can I cancel my order?
- Yes, orders can be cancelled within 24 hours before shipment. Once dispatched, cancellation is not possible. For more details, see our [Refund & Return Policy]().
- What if I receive a damaged or wrong product?
- If your product is defective, damaged, or incorrect, please contact us within 48 hours of delivery with a photo or video proof. We will arrange a replacement or refund as per our [Refund & Return Policy]().
- How do I track my order?
- After your order is shipped, you will receive a tracking link via email or SMS. You can also track orders through the “My Orders” section on your account.
- Do you offer international shipping?
- Currently, we only ship within India. International shipping will be introduced soon.
- How can I become an affiliate or collaborate with Kalavaasi?
- For collaborations, please contact us at [kalavaasi@gmail.com](mailto:kalavaasi@gmail.com) with your proposal or portfolio.
- To join our affiliate program, register through our Affiliate Program page. Approved members will get a unique referral link and commission structure.
- Are your products authentic and original?
- Yes! All Kalavaasi products are designed and manufactured in-house, reflecting authentic Indian-origin streetwear style.
- How do I contact customer support?
- You can reach us anytime:
- 📍 Address: Kalavaasi By VD. Enterprise, Shivamnagar Samroli, House No. 2674, Thala Ambheta Road, Navsari-396521, Gujarat
- 📧 Email: [kalavaasi@gmail.com](mailto:kalavaasi@gmail.com)
- 📞 Phone: +91 9601773044