Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you interact with Kalavaasi, place an order, contact customer support, subscribe to communications, participate in collaborations or use our website.

Personal Information

• Full name
• Email address
• Mobile or telephone number
• Billing and shipping address
• Order and transaction-related information
• Information submitted through contact or enquiry forms
• Information submitted for affiliate or influencer collaborations

Technical Information

When you visit our website, certain technical information may be collected automatically, including browser type, device information, IP address, operating system, approximate location information and website usage data.

2. How We Use Your Information

Information collected may be used to:

• Process and fulfill orders.
• Provide shipping and delivery services.
• Communicate with you regarding your orders.
• Respond to customer support enquiries.
• Process returns, refunds and cancellations.
• Improve our website, products and customer experience.
• Send promotional or marketing communications where permitted.
• Manage influencer, creator and affiliate collaborations.
• Prevent fraud, misuse and unauthorized activity.
• Comply with applicable legal and regulatory requirements.

3. Cookies and Similar Technologies

Kalavaasi may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences and provide a better browsing experience.

Cookies may also be used by certain third-party services integrated with our website.

4. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Kalavaasi does not intend to store complete payment card numbers or sensitive card authentication information on its own website servers.

Payment information may be handled directly by the applicable payment service provider according to its own privacy and security policies.

5. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business and provide services to you.

This may include:

• Payment processing providers
• Shipping and logistics partners
• Website hosting and technology providers
• Customer support service providers
• Marketing or analytics service providers
• Professional advisers and service providers

We may also disclose information where required by applicable law, legal process, governmental authority or to protect our rights, users and business.

6. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, payment services, advertising services or other external platforms.

These third parties may have their own privacy policies and terms. Kalavaasi is not responsible for the privacy practices or content of third-party websites.

7. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain business records, resolve disputes, enforce agreements or comply with applicable legal obligations.

9. Your Privacy Choices

Depending on applicable law, you may have rights or choices concerning your personal information, including requesting access, correction or deletion of certain information, or withdrawing consent where applicable.

To make a privacy-related request, please contact us using the details provided below.

10. Children's Privacy

Our website and services are not intentionally directed toward children for the independent submission of personal information without appropriate authorization.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

11. Marketing Communications

Where permitted, Kalavaasi may send information about products, collections, offers, launches or other brand updates.

You may unsubscribe from promotional communications by following the unsubscribe instructions included in the communication or by contacting us directly.

12. Changes to This Privacy Policy

Kalavaasi may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.

The updated version will be published on this page with a revised effective or update date where appropriate.

13. Applicable Laws

Kalavaasi aims to handle personal information in accordance with applicable laws and regulations governing privacy and data protection in India, as applicable to our activities.

This may include applicable provisions of the Digital Personal Data Protection framework, the Information Technology Act and applicable consumer and e-commerce regulations.