Cancellation and Refund Policy

Kalavassi Online Store Cancellation and Refund Policy

Last updated: [Date]

At Kalavassi Online Store, we are committed to providing a seamless and customer-friendly shopping experience. We understand that there may be situations where you need to cancel an order or request a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for purchases made on our online store.

1. Order Cancellation

1.1 Cancellation Window: You may cancel your order within [X] hours of placing it. Orders can only be canceled if they have not yet been processed for shipping. If the order has already been processed for shipping, it is no longer eligible for cancellation.

1.2 Cancellation Process: To request an order cancellation, please contact our customer support team via [email address or contact form] with your order number and a clear statement of your intent to cancel. We will make every effort to accommodate your request if the order has not yet been shipped.

1.3 Refund for Canceled Orders: If your order is successfully canceled within the specified time frame, a full refund will be processed to your original payment method within [X] business days.

2. Refund Eligibility

We offer refunds under the following circumstances:

2.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within [X] days of receiving the product. We will assess the issue and arrange for a refund or replacement.

2.2 Incorrect Product: If you receive the wrong item, please notify us within [X] days of receiving the product. We will arrange for the correct item to be sent to you or provide a refund if the correct item is unavailable.

3. Non-Eligibility for Refund

Refunds will not be provided under the following circumstances:

3.1 Change of Mind: We do not offer refunds for products that you no longer want or need.

3.2 Size or Color Discrepancies: We provide detailed product descriptions and sizing guides on our website. We are not responsible for issues related to size or color discrepancies.

3.3 Custom and Personalized Products: Items that have been custom-made or personalized according to your specifications are not eligible for refunds, unless they are damaged or defective.

4. Refund Process

To request a refund, please follow these steps:

4.1 Contact Us: Send an email to [email address] or use our contact form to notify us of the issue and request a refund. Please include your order number, a description of the problem, and any relevant photographs.

4.2 Assessment: Our customer support team will review your request and may request additional information or evidence, such as photos of the issue.

4.3 Refund or Replacement: If your request is approved, we will arrange for a refund to your original payment method or send a replacement item, as per your preference.

5. Timing of Refunds

Refunds will be processed within [X] business days after the approval of your request. Please note that the timing of the refund may vary depending on your payment provider.

6. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

[Contact Information]

7. Changes to this Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time to better serve our customers. Any changes will be posted on this page, and the revised date will be displayed at the top.

By making a purchase on Kalavassi Online Store, you agree to the terms and conditions of this Cancellation and Refund Policy.

Thank you for shopping with Kalavassi Online Store. We value your satisfaction and are dedicated to providing the best possible shopping experience.

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