Exchange Policy
Clear and simple guidelines for exchanging eligible Kalavaasi products.
At Kalavaasi, we want you to have a comfortable and satisfying shopping experience. If you receive an eligible product that requires an exchange, please contact our customer support team and follow the process outlined below.
01 Exchange Eligibility
An exchange may be considered when the product received has an issue covered by our return and exchange terms, including:
Damaged Product
The product arrived damaged or was damaged during delivery.
Defective Product
The product has a manufacturing defect or an applicable functional issue.
Wrong Product
A different product from the one ordered was delivered.
Missing Items
An item or component included with the order is missing.
02 Exchange Request
If you receive a product that may qualify for an exchange, please contact Kalavaasi customer support as soon as possible after delivery.
03 How to Request an Exchange
Please contact our customer support team and provide the following information:
- Order ID.
- Full Name.
- Registered Mobile Number.
- Reason for requesting the exchange.
- Clear photographs or videos showing the issue, where applicable.
Contact
Contact Kalavaasi support with your order details.
Review
Our team reviews the exchange request.
Approval
An eligible exchange request is approved for processing.
Exchange
The replacement process is completed according to availability.
04 Product Condition
Products submitted for an approved exchange may be subject to inspection or verification.
Customers should retain the original packaging, tags, labels, accessories and other items received with the product.
05 Exchanges That May Not Be Eligible
Important Exclusions
- Change-of-mind requests where the product has no covered defect, damage, incorrect delivery, or missing item.
- Products damaged because of misuse, improper care, or normal wear and tear.
- Products that have been washed, altered, modified, or otherwise changed after delivery.
- Products returned without required items or accessories where those items are necessary for verification.
- Exchange requests that do not satisfy the applicable eligibility requirements.
06 Replacement Availability
Exchanges are subject to availability of the requested replacement product.
If the same product is unavailable, Kalavaasi may provide another applicable resolution in accordance with the circumstances of the approved request.
07 Exchange Shipping
Where an exchange is approved, Kalavaasi will provide instructions regarding the return and replacement process.
Shipping arrangements may depend on the nature of the exchange request, product availability, delivery location, and other operational factors.
08 Refund Instead of Exchange
Where an exchange cannot be completed because the applicable replacement product is unavailable or another resolution is appropriate, Kalavaasi may process a refund in accordance with its Refund & Return Policy.
Resolution Options
- Exchange for the same product, subject to availability.
- Replacement where applicable.
- Refund where an exchange cannot be completed or where another applicable resolution is determined.
09 Policy Updates
Kalavaasi may update this Exchange Policy from time to time. The latest version will be published on this page with the applicable effective date.
10 Contact Us
For exchange-related questions or assistance, please contact Kalavaasi customer support.