Refund & Return Policy
Our return and refund guidelines are designed to make your Kalavaasi shopping experience clear and convenient.
At Kalavaasi, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or has missing items, you may contact us for assistance in accordance with this policy.
01 Return Eligibility
Returns may be requested when the product received has one of the following issues:
Damaged Product
The product was damaged during delivery or arrived in a damaged condition.
Defective Product
The product has a manufacturing defect or does not function as reasonably expected.
Wrong Product
You received a product different from the one ordered.
Missing Items
One or more items included in your order are missing.
02 Return Request Time Limit
If you receive a damaged, defective, incorrect, or incomplete order, please contact Kalavaasi customer support as soon as possible after delivery.
03 How to Request a Return
To request a return or report a product issue, please contact our customer support team and provide:
- Order ID.
- Full Name.
- Registered Mobile Number.
- Description of the issue.
- Clear photographs or videos showing the issue, where applicable.
Contact
Contact Kalavaasi support regarding the issue.
Review
Our team reviews the return request and information.
Resolution
We determine the applicable return, replacement, exchange or refund.
Complete
The approved resolution is processed accordingly.
04 Non-Eligible Returns
Returns may not be accepted for issues that are not covered by this policy.
Examples
- Change of mind, where the product is not defective, damaged, incorrect, or incomplete.
- Products damaged after delivery due to misuse, improper handling, or normal wear and tear.
- Products altered, washed, modified, or damaged after delivery.
- Requests that do not meet the applicable return requirements.
05 Product Condition
Where a return is approved, customers may be required to provide the product in the condition requested by Kalavaasi for inspection or return processing.
Please retain the original packaging, tags, labels, accessories and other items received with the order whenever possible.
06 Refunds
Where a refund is approved, the applicable refund will be processed according to the circumstances of the approved return.
Refund Information
- Approved refunds will be processed after the applicable return review or verification.
- Refunds will generally be credited to the original payment method where applicable.
- Processing time may vary depending on the payment provider or bank.
- Customers may need to allow additional time for the refunded amount to appear in their account.
07 Exchange or Replacement
Depending on product availability and the nature of the issue, Kalavaasi may provide an exchange or replacement for an approved return.
If the requested replacement product is unavailable, another appropriate resolution may be offered in accordance with the applicable policy.
08 Damaged or Incorrect Orders
If your package arrives visibly damaged or you believe you have received the wrong product, please contact Kalavaasi customer support promptly after delivery.
Photographs or videos of the package and product may be requested to help us review the issue.
09 Policy Updates
Kalavaasi may update this Refund & Return Policy from time to time. The latest version will be published on this page with the applicable effective date.
10 Contact Us
For return, exchange, replacement, or refund assistance, please contact Kalavaasi customer support.