Cancellation Policy
Clear and simple guidelines for cancelling your Kalavaasi order before dispatch.
At Kalavaasi, we understand that plans can change. Our Cancellation Policy is designed to ensure a smooth shopping experience while allowing us to process orders efficiently.
01 Order Cancellation
You may cancel your order before it has been shipped.
Before Dispatch
Orders cancelled before dispatch are eligible for a 100% refund.
After Shipment
Once an order has been shipped, it cannot be cancelled.
After shipment, if you no longer want the product, you may request a return or exchange only if it meets the conditions outlined in our Return & Exchange Policy.
02 How to Cancel an Order
To request a cancellation, please contact our customer support as soon as possible with the following details:
- Order ID
- Full Name
- Registered Mobile Number
- Reason for Cancellation
You can reach us through the contact details below.
03 Refund for Cancelled Orders
If your cancellation request is approved before dispatch:
Refund Details
- The full order amount will be refunded.
- Refunds will be processed within 5–7 business days after approval.
- The amount will be credited to your original payment method.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
04 Cancellation by Kalavaasi
In rare situations, Kalavaasi reserves the right to cancel an order due to:
- Product out of stock.
- Pricing or listing errors.
- Payment verification failure.
- Suspected fraudulent or unauthorized transactions.
- Unforeseen operational or logistics issues.
05 Orders That Cannot Be Cancelled
The following orders are not eligible for cancellation:
- Orders that have already been shipped.
- Delivered orders.
- Customized or personalized products after production has started.
- Orders placed during special promotional campaigns, where cancellation restrictions are specifically mentioned.
06 Contact Us
If you have any questions regarding order cancellation, please contact us:
07 Important Note
- Please review your order carefully before confirming your purchase.
- If you wish to cancel your order, contact us immediately to improve the chances of cancellation before dispatch.
- Once an order has been shipped, it will be governed by our Return & Exchange Policy.